Trillet ("we," "us," or "Trillet") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence phone calling system and related services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.
1.1 Information You Provide
Account Information: When you create an account, we collect your name, email address, phone number, SMS marketing consent status, billing information, and other contact details.
User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.
1.2 Information We Collect Automatically
Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages viewed, and the actions you take.
Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.
1.3 Information from Third Parties
Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies. We encourage you to review the privacy policies of any third-party services you use.
Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Maintaining the Service: To operate, maintain, and improve the Service, including processing transactions, authenticating users, and providing customer support.
- Communicating with You: To send you updates, security alerts, and support and administrative messages.
- Personalizing Your Experience: To tailor the content and information that we may send or display to you, and to otherwise personalize your experience while using the Service.
- Analytics and Research: To analyze usage trends and preferences, diagnose technical issues, and improve the overall quality and user experience of the Service.
- Enforcing Our Terms and Policies: To monitor compliance with our Terms of Service and this Privacy Policy, and to detect, prevent, and address fraud, security, or technical issues.
- Legal Compliance: To comply with legal obligations, respond to legal process, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We ensure these third parties are contractually obligated to protect your information.
- With Affiliates and Business Partners: We may share your information with our affiliates and business partners for the purposes described in this Privacy Policy.
- In Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For Legal and Safety Purposes: We may disclose your information to comply with legal obligations, respond to subpoenas, court orders, or legal process, or to protect the rights, property, or safety of Trillet, our users, or others.
- With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
SMS/Mobile Privacy Status: Notwithstanding the above, mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. Generally, this means we will keep your data for the duration of your account and for a reasonable period afterward to allow you to reactivate your account, or for us to comply with legal obligations. Call recordings are typically retained for 90 days unless required for legal reasons. We will securely dispose of your data when it is no longer needed.
6. Your Rights and Choices (Including Australian Privacy Principles)
You have certain rights regarding your personal information, including:
- Access and Update Your Information: You can access and update your account information by logging into your account settings. You may also contact us to request access to, correction, or deletion of your personal information.
- Other Rights: Depending on your location, you may have other rights, including the right to object to or restrict the processing of your personal information.
If you are an Australian resident, Trillet is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access, correct, and request deletion of your personal information. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) about our handling of your personal information. For more information about your rights under the APPs, please visit the OAIC website: https://www.oaic.gov.au/
7. Cookie Preferences
You can manage which cookies Trillet sets on your device at any time. Essential cookies cannot be disabled as they are required for the site to function.
Your current preferences
Your cookie preferences have not been fully set.
8. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, including the United States. We will ensure that appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses.
9. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
By email: support@trillet.ai
By mail:
Trillet
The Commons Cremorne
10-20 Gwynne St
Cremorne VIC 3121
Australia