AI answering
Connected to Trillet
Answer
Every high-stakes enquiry is answered across voice, SMS, chat and messaging — without adding headcount.
Voice AI agents for high‑stakes conversations
Agents that verify callers, complete tasks in your systems and leave a full audit trail. Designed for regulated industries. Trusted by 1,800+ businesses.
Proudly Australian owned. Globally trusted.
Trillet: I can get you in with Dr. Patel Thursday at 9:40am, or Friday at 2:15pm. Which works better?
Caller: Friday, please. I can’t get away from work on Thursday.
Trillet: No problem. Let me book that for you.
Action: Appointment scheduled Dr. Patel · Friday, 2:15pm
Trillet: You’re booked for Friday at 2:15 with Dr. Patel.
Caller: Could you text me the address? I haven’t been to this clinic before.
Trillet: Of course. I’ll send the address and appointment details now.
Action: Confirmation sent SMS · Appointment details + clinic address
In production with
Proven in healthcare, legal, finance and government
Real conversations. Measurable impact.
85%
of complex calls resolved end-to-end
80%
lower cost to serve
10×
lower call abandonment
32%
fewer no-shows
As featured by
Complex calls. Real results.
Trillet held error rates under 1% and cut call escalations to under 15%, resolving high-stakes calls end to end in a regulated environment.
- Error rate
- <1%
- Call escalations reduced to
- <15%
Platform overview
One conversation.
A complete resolution.
Verify with your tools
Caller identityConfirm before taking action
GET
Checking200 OK/identity/lookupGET
Checking200 OK/accounts/matchRESPONSE
identity : "confirmed"
policy : "approved"Verify
Confirms caller identity against your verification requirements before taking action.
Actions in your systems
Trillet agent
Calendar
CRM
Payments
create_booking()Act
Books appointments, sets up payment plans and updates cases in your existing systems, during the call.
Conversation record
- Identity verified
Compliance checks passed
- Payment plan agreed
Caller consent recorded
- Written to CRM
Account record updated
- Confirmation sent
SMS receipt logged
Record
Creates a timestamped audit trail, with post-call summaries and confirmations.
Powered by the Trillet Orchestration Engine.Fastest in class latency
for regulated industries.
Trillet: approximately 400 milliseconds average response latency. Industry average: 1,240 milliseconds.
TrilletIndustry average
Solutions by industry
Built for the industries
where calls can’t go wrong.
Healthcare
Capture every patient enquiry, reduce no‑shows
Free clinical staff from repetitive calls. Handles intake, appointment booking, insurance verification and follow-ups under full HIPAA controls.
Legal
Turn after‑hours enquiries into booked matters
New matter intake and routine updates, handled the same way every time. Supports sensitive conversations with full audit trails so your team can focus on high-value work.
Financial Services & Debt Collection
Verification, payments and recovery at scale
Identity verification and payment arrangements without increasing headcount. Lower abandonment rates with full audit and TCPA compliance.
Local Government
Resident enquiries and service requests, resolved on the call
Rates, waste, permits and after-hours reporting across voice, SMS and chat. Requests are logged and routed into your council systems during the conversation, with a full audit trail.
Utilities
Billing, outages and field work handled at volume
Balance enquiries, payment arrangements, outage status and service requests — answered instantly, day or night. Life-safety calls are transferred straight to your emergency line.
Partners
White-label platform for teams serving regulated industries.
In good company
Built for the real world.
Backed by the people in it.
StrataBlue
“When we deploy into an enterprise environment, we need one platform that owns the full stack. Trillet centralizes the infrastructure so we stay focused on delivery.”
Slava VidomanetsManaging Partner, StrataBlueCommsChannel
“First vendor to answer our on-premise and compliance requirements without a six-month integration. It runs inside our infrastructure — fully.”
Tim CloseFounder, CommsChannelOne connected platform
Built to fit your operations.
Ready to move them forward.
Reads from and writes to your live tools so every conversation results in a completed action rather than a note or ticket.
Enterprise deployment options including on-premise and private cloud.
Full audit logs and role-based access control.
Encrypted end to end — AES-256 at rest, TLS 1.3 in transit.
Call recordings, transcripts and backups stored in Australia, with in-country LLM hosting available.
HIPAAGDPRACMATCPASOC 2 Type IIISO 27001AU Data Residency