Verify the caller
Confirm identity against your verification requirements before taking action. Every check is logged.
AI voice that resolves high-stakes conversations.
Natural, low-latency voice agents that verify identity, take action in your systems and close the loop.
- Conversational turn-taking
- Natural
- Languages supported
- 32
- Inbound and outbound coverage
- 24/7
- Your existing telephony
- PBX integration
Why teams choose Trillet Voice
Native voice platform
Not a wrapper on third-party infrastructure. One provider, one point of accountability, full control over quality and reliability.
Works with your existing numbers
Simple call forwarding. No new phone numbers or telephony providers required.
Works with your PBX
Native ViciDial integration, plus custom integration with Avaya, Cisco CUCM, Mitel and Asterisk over SIP trunks and CTI bridges, scoped per engagement, so you keep the systems your operations team already trusts.
End-to-end resolution
Verifies identity, retrieves live data, takes action in your systems, and closes the conversation with a full audit trail.
Enterprise-ready by design
Auditability and deployment choices for regulated operations. On Enterprise, on-premise or private cloud deployment by agreement.
End-to-end resolution
From the first question
to the completed action.
Read your live systems
Retrieve account records, balances and availability during the conversation, directly from your systems.
Complete the action
Book appointments, set up payment plans and update cases while the caller is still on the line.
Close with a record
Issue confirmations and maintain a timestamped audit trail of the actions taken.
Voice quality
Natural voice. Built for real calls.
Quick to respond. Ready for interruptions. Clear in the moments that matter.
A conversation, not a waiting game.
Low latency for natural back-and-forth.
Speak their language.
32 languages supported.
A change of plan? Keep up.
Handles interruptions, barge-in and changes of direction.
Real calls. Real-world noise.
Background noise tolerance beyond a quiet office.
Every line, open.
Handle concurrent calls without busy signals.
Make room for real callers.
Detect spam and telemarketing calls automatically.
Key capabilities
Inbound
Answer every call 24/7.
FAQs — hours, pricing and service questions
Routing and transfers to the right person or department
After-hours and overflow coverage
Lead qualification and intake
Appointment booking, rescheduling and cancellations
Order status and billing questions
Message taking
Spam detected and ended automatically
Outbound
Compliant campaigns at scale.
Speed-to-lead — new leads called back within minutes
Appointment reminders that cut no-shows
Database reactivation for dormant lead lists
Payment reminders and collections follow-ups
Smart retries — up to 10 attempts
Voicemail detection and number masking
Full TCPA + DNC list support
Handoffs & continuity
Keep context beyond the call.
Live, warm transfers — context preserved
Clean handoff into your existing queues
Works with the teams you already run
Continue in SMS or messaging with the same context
Follow-up questions stay in one conversation thread
Telephony & systems
Works with your existing telephony & systems
Keep your current phone numbers: simple call forwarding is all that’s required. ViciDial connects natively, and Avaya, Cisco CUCM, Mitel and Asterisk-based systems connect through custom integration scoped per engagement, so the AI works inside the telephony environment you already run.
Actions taken during the call are written directly into your live tools. No parallel systems. No double entry. No new telephony stack.
During the call
Appointment written to your calendar
Payment recorded in your payment system
Case updated in your CRM
Confirmation sent from your number
Telephony: ViciDial native, others by custom integration
ViciDial (native)AvayaCisco CUCMMitelAsteriskSIP trunksCTI bridges+ more
CRM & scheduling integrations
GoHighLevelZoho CRMSalesforceGoogle CalendarCal.comStripe+ more
Actions written into
CRMEHRPractice managementCalendarsPayment systems+ more
Full audit logs and role-based access; SSO on Enterprise.
Business Associate Agreement (BAA) available on Agency and Enterprise.
On Enterprise, on-premise or private cloud deployment for regulated environments, by agreement.
On Enterprise, Australian data residency for call recordings, transcripts and backups, and in-country LLM hosting, by agreement.
HIPAAGDPRACMATCPASOC 2 Type IIISO 27001AU residency (Enterprise)
Frequently asked questions
How is Trillet Voice different from a traditional IVR?
There are no menus or scripts to navigate. Trillet Voice holds a natural conversation, handles interruptions and supports 32 languages. It verifies identity, takes action in your systems and closes the loop with confirmations and a full audit trail.
Do we need new phone numbers or a new telephony stack?
No. You keep your current numbers using call forwarding. ViciDial connects natively. Avaya, Cisco CUCM, Mitel, Asterisk, Genesys and NICE environments connect through custom SIP trunk or CTI integration scoped per engagement, and you can bring your own SIP carrier, so the AI works inside the telephony environment you already run. Actions are written into the systems you already use, including GoHighLevel, Zoho CRM, Salesforce, Google Calendar, Cal.com and Stripe, and additional systems are connected through your system’s API during onboarding.
Is Trillet Voice compliant enough for regulated conversations?
HIPAA mode is available on Studio, Agency and Enterprise, with a Business Associate Agreement (BAA) on Agency and Enterprise. GDPR is supported through a data processing agreement (DPA), and calling controls support TCPA and ACMA obligations. SOC 2 Type II and ISO 27001 certifications are in place, with full audit logs and role-based access. SSO is available on Enterprise, and so is on-premise or private cloud deployment, by agreement.
Is call data stored in Australia?
On Enterprise, data residency (including Australia) and in-country LLM hosting are available by agreement.
What happens when a caller needs a human?
The call is transferred cleanly into your existing queues or teams with full context preserved. And when a conversation should continue beyond the call, Trillet moves it to SMS or messaging with the same context — the customer never has to repeat themselves.
Put voice AI to work
in your environment.
Let’s map your use case, integrations and deployment requirements to a voice AI rollout.