One conversation, across channels
Start on a call and continue by message. The history stays with the customer.
AI messaging that resolves high-stakes conversations.
Verify customers, take action in your systems and close the loop across SMS, web chat and in-app messaging.
- Conversations that take action
- 2-way
- SMS, web chat and in-app messaging
- 3
- Customer conversations
- 24/7
- Language support with your brand tone
- Multi
Why teams choose Trillet Messaging
Actions, not just answers
Verify, book and update records directly in your systems.
Your brand. Their channel.
SMS, web chat and in-app messaging, with a consistent voice.
Built for accountable operations
Apply your policies and retain an audit trail for every conversation.
How messaging works
From customer request to completed action
Verify the customer
Confirm identity against your requirements before taking action in the thread.
Read your live systems
Check account records, balances and availability during the conversation.
Complete the action
Book appointments, update records and run multi-step workflows in your existing tools.
Close with a record
Send the confirmation and keep a complete conversation record automatically.
Messaging quality
Beyond a scripted reply.
Understand the request, use the right context and complete the work.
Understand the request
Recognise intent beyond keywords and decision trees.
Use live data
Read your systems as the conversation unfolds.
Follow your policies
Apply your requirements before taking action.
Complete each step
Carry multi-step work through to resolution.
Speak their language
Multi-language support with a consistent brand tone.
Keep the history
Retain context across messages and calls.
Key capabilities
Support the whole conversation
Two-way messaging
Resolve enquiries in the conversation.
- FAQs — hours, pricing and service questions
- Appointment booking, rescheduling and cancellations
- Order status and billing questions
- Lead qualification and intake
- Information collected and details confirmed in-thread
- Instant replies, 24/7
Proactive outreach
Follow up on supported channels.
- Speed-to-lead — new leads messaged back within minutes
- Appointment reminders and confirmations
- Database reactivation for dormant lead lists
- Payment reminders and collections follow-ups
- Full TCPA and Do-Not-Call list support
Handoffs without repetition
Keep the conversation connected.
- Transfer to a live agent with complete history attached
- Escalate into your existing queues and teams
- Keep the customer in the same messaging thread
- Continue on Voice when a call is needed, with context preserved
Channels & systems
Works with the systems you already run
Connect your CRM, practice management, EHR and operational tools. Actions are written directly into your live systems, without double entry.
Messaging channels
SMSWeb chatIn-app messaging
CRM & scheduling integrations
GoHighLevelZoho CRMSalesforceGoogle CalendarCal.comStripe
Actions written into
CRMEHRPractice managementCalendarsPayment systems
Full audit logs and role-based access.
Business Associate Agreement (BAA) available.
Complete conversation records for regulated operations.
Australian data residency — transcripts and backups stored in Australia, with in-country LLM hosting available.
HIPAAGDPRACMATCPASOC 2 Type IIISO 27001AU Data Residency
Frequently asked questions
Which channels does Trillet Messaging support?
SMS, web chat, and in-app messaging — delivered under your brand, with full conversation history kept in one place. Proactive outreach is available on supported channels, with full TCPA and Do-Not-Call list support.
Does it just answer questions, or can it take action?
It completes the work. Trillet Messaging verifies the customer, reads live data from your systems mid-conversation, and takes action in the thread — booking, updating records, issuing confirmations. Actions are written into the systems you already use — GoHighLevel, Zoho CRM, Salesforce, Google Calendar, Cal.com and Stripe among them — and additional systems are connected through your system’s API during onboarding.
What happens when a customer needs a human?
The conversation transfers cleanly to a live agent with the complete history attached, and the customer stays in the same thread throughout. And because context carries across channels, a conversation that needs a call can continue on Voice with nothing repeated.
Is Trillet Messaging compliant enough for regulated conversations?
Yes. Trillet is HIPAA, GDPR, ACMA and TCPA compliant, with full audit logs and role-based access, and a Business Associate Agreement (BAA) is available. SOC 2 Type II and ISO 27001 certifications are in place, and complete conversation records are maintained automatically for regulated industries.
Is conversation data stored in Australia?
Yes. Transcripts and backups all reside in Australia, and Trillet is Australian owned. For organisations that require it, LLM inference can also be hosted in Australia — ask about in-country hosting during onboarding.
Put AI messaging to work in your environment.
Review your use case, channels and integration requirements with our team.