Intent, not keypresses
Start by answering your existing number and routing callers to Sales, Service or Parts. No extensions need to change.
Nobody rings a dealership to press buttons.
AI that answers your existing switchboard and connects callers to Sales, Service or Parts. Start with intelligent routing, then connect bookings and follow-up to your dealership systems.
- Your existing dealership switchboard
- One number
- Sales, Service and Parts
- 3 departments
- Answering and roadside routing
- 24/7
- Every transfer and follow-up
- Full context
The handover
What the menu offers. What the caller says instead.
A dealership phone tree assumes the caller already knows which department they need. Real callers describe the problem — and the front desk should meet them there.
The call
Caller stopped on the highway with a blown tyre
What the menu offers
Recorded phone tree
- 1
New and used vehicle sales
- 2
Service bookings and enquiries
- 3
Parts and accessories
- 4
All other enquiries
- 0
To repeat this menu
No option for “I'm stranded.” Caller has to guess.
What the caller says instead
Front Desk · live speech
Caller
I don’t know who I need. I’m stuck on the side of the road — one of my tyres has blown out.
Front Desk
Sorry to hear that. If you’re near traffic, get yourself well clear of the car. I’ll text you the 24-hour roadside number now — and I’ll put you through to Service.
Routed in 9 secondsTransferred to Service · no menu
Replace the tree. Keep the switchboard.
Ready for the morning rush
Handle concurrent calls without a queue. Broken-down or stranded callers go straight to assistance.
Messages worth reading
When a department cannot pick up, capture and read back the details, then deliver them to your team.
Automotive workflows
From the first call to the next visit.
Expand beyond routing as your DMS, CRM and calendars are connected.
Service booking
Check workshop capacity, agree a time and write the booking into your DMS during the call.
Parts enquiries
Capture the vehicle and required part so the enquiry reaches the right desk.
Recalls & warranty
Check for an applicable recall or warranty claim and route with the vehicle details.
Sales intake
Qualify interest, capture trade-in details and book a test drive in the live diary.
Outbound service
Use your existing records for service reminders, overdue follow-ups and no-show recovery.
Follow-up in writing
Continue booking details, quotes and confirmations over SMS with the call context intact.
Why one phone menu fails dealerships
One number. Three departments. Three sets of hours.
Sales, Service and Parts do not open and close together — but they share one phone number. A recorded menu has to pretend they do.
Ring Parts on a Saturday and the menu still offers an empty desk.
| Department | Mon – Fri | Saturday | Sunday |
|---|---|---|---|
| Sales | 8:00am – 5:00pm | 8:00am – 5:00pm | Closed |
| Service | 7:30am – 5:00pm | 8:00am – 12:00pm | Closed |
| Parts | 7:30am – 5:00pm | Closed | Closed |
Sales
- Mon – Fri
- 8:00am – 5:00pm
- Saturday
- 8:00am – 5:00pm
- Sunday
- Closed
Service
- Mon – Fri
- 7:30am – 5:00pm
- Saturday
- 8:00am – 12:00pm
- Sunday
- Closed
Parts
- Mon – Fri
- 7:30am – 5:00pm
- Saturday
- Closed
- Sunday
- Closed
Hours shown are typical for a metro dealership — your rosters may differ. The point is the same: one greeting cannot cover three schedules.
The Front Desk uses each department’s real hours. If someone is on, the call is transferred. If a booking is available, it is taken. If the desk is closed, the caller is told exactly when it opens next — not sent to an empty extension.
In production
Real conversations.
Measurable impact.
As featured by
Trillet held error rates under 1% and cut call escalations to under 15%, resolving high-stakes calls end to end in a regulated environment.
Platform case study · regulated operations
Read the case study- Error rate
- <1%
- Call escalations
- <15%
85%
Complex calls resolved end to end
10×
Lower call abandonment
80%
Lower cost to serve
32%
Fewer no-shows
Figures are platform results across live Trillet deployments in healthcare, legal and financial services. They are not automotive benchmarks. Dealership figures will be established from your own call data during the first reporting period.
Australian owned, with call recordings, transcripts and backups held in Australia and in-country model hosting available.
Integration happens through your existing systems’ APIs during onboarding — whatever DMS, CRM and telephony the group already runs.
No parallel systems, no number changes.
Full audit trail across every call, transfer and message.
On-premise and private cloud deployment options available.
ACMAGDPRSOC 2 Type IIISO 27001AU data residencyOn-premise availableFull audit trail
Frequently asked
questions.
Do we have to change our phone system or our number?
No. The Front Desk sits in front of Parts, Sales and Service without changing a single extension behind it. No parallel systems, no number changes — it answers your existing switchboard.
How does it know which department a caller needs?
Callers describe the problem in their own words and the routing is worked out on their behalf. “There’s a rattle when I brake” goes to Service, a trade-in valuation goes to Sales, and a parts question goes to Parts — without asking the caller to translate any of it into a keypress.
What happens when a caller has broken down?
A caller who’s broken down, stranded or in an unsafe spot isn’t asked to choose a department. They’re told to get clear of traffic, given the roadside number, and put straight through.
How does it handle departments that keep different hours?
The Front Desk uses each department’s real hours rather than one recorded greeting. If someone is on, the call is transferred. If a booking is available, it is taken. If the desk is closed, the caller is told exactly when it opens next — not sent to an empty extension.
What happens when a department can’t pick up?
The caller isn’t dropped into a voicemail box nobody checks. Name, number, vehicle and reason are captured, read back to the caller, and delivered where your team will actually see them.
Which systems does it integrate with?
Integration happens through your existing systems’ APIs during onboarding — whatever DMS, CRM and telephony the group already runs. Bookings, parts enquiries and sales leads are written into those systems during the call.
Where is our call data stored?
Trillet is Australian owned, with call recordings, transcripts and backups held in Australia and in-country model hosting available. On-premise and private cloud deployment options are available, and every call, transfer and message carries a full audit trail.
Can we trial it on one dealership first?
Yes — that’s the recommended way to judge it. Point it at a single dealership’s switchboard for a fortnight, on your existing number with your own departments behind it, and listen to the calls.
Start with one dealership. Hear the difference.
Trial your existing switchboard for a fortnight, with your own departments behind it.