Make services accessible
Help residents get information and lodge requests without waiting for office hours.
Make council services easier. For residents and your team.
AI for local government that handles enquiries, service requests, bookings and rates conversations across voice, SMS and chat. Actions in your council systems, with a complete record.
- Lower call abandonment
- 10×
- Lower cost to serve
- 80%
- Resident enquiry coverage
- 24/7
- Service requests recorded and routed
- End-to-end
Clear answers. A clear next step.
Reduce repeat handling
Capture the details once and write them into the systems your council already runs.
Keep your team informed
Route urgent matters and preserve the context for follow-up and review.
Platform deployment results, not council-specific benchmarks or service guarantees.
Government workflows
From resident enquiry to council action.
Connected services, with the right information reaching the right team.
Resident information
Answer questions about waste, opening hours and council services across channels.
Service requests
Capture the location and issue, then log and route the request in your council systems.
Rates & payments
Handle balance enquiries and agreed payment arrangements in your live systems.
After-hours & overflow
Handle routine enquiries and send urgent matters to the on-call team under your rules.
Appointments & bookings
Book, reschedule or confirm council appointments against the live schedule.
Records for review
Keep a complete interaction record for FOI, compliance review and follow-up.
In production
Real conversations.
Measurable impact.
As featured by
Trillet held error rates under 1% and cut call escalations to under 15%, resolving high-stakes calls end to end in a regulated environment.
Platform case study · regulated operations
Read the case study- Error rate
- <1%
- Call escalations
- <15%
Integrations
Works with your existing systems
Connects directly to the CRM, case management, rates, telephony and service request systems you already run. Every action is written into the tools your team already uses.
During the conversation
Service request created and routed to the right team
Rates enquiry logged against the property record
Inspection written to your booking calendar
Reference number sent to the resident from your number
Council system integrations
TechnologyOne OneCouncil
Civica Authority
Infor Pathway
Ready Community
OpenText Content Manager
Objective Trapeze
Microsoft Dynamics 365
Granicus OpenCities+ moreFull audit logs and role-based access.
ACMA and TCPA compliant.
Australian data residency — call recordings, transcripts and backups stored in Australia, with in-country LLM hosting available.
On-premise and private cloud deployment available.
Complete records for FOI and compliance review.
ACMASOC 2 Type IIISO 27001AU Data Residency
Frequently asked
questions.
Which council systems does Trillet integrate with?
Trillet connects directly to the CRM, case management, rates, telephony and service request systems you already run — including core council platforms such as TechnologyOne OneCouncil, Civica Authority and Infor Pathway. Additional systems are connected through your system’s API during onboarding. No parallel systems, no double entry.
What happens with after-hours and urgent calls?
Every call is answered outside business hours and during peak periods — no voicemail, no missed calls. Urgent matters are escalated according to your rules, so an after-hours report that needs an on-call crew goes to them immediately rather than waiting in a morning queue, with the full interaction preserved in the audit trail.
Is our data stored in Australia?
Yes. Call recordings, transcripts and backups all reside in Australia, and Trillet is Australian owned. For organisations that require it, LLM inference can also be hosted in Australia — ask about in-country hosting during onboarding. On-premise and private cloud deployment are also available.
Can residents reach the agent on channels other than the phone?
Yes. The same agent handles voice, SMS and web chat, so a resident can start an enquiry on one channel and the interaction is logged consistently across all of them — with the same audit trail and the same actions written into your systems.
Better access to the services you deliver.
Review your resident workflows, council systems and deployment requirements with our team.