Fewer calls waiting
Handle routine enquiries and peak demand without pulling clinical staff away from patients.
Resolve patient conversations. Give your team time for care.
AI for healthcare that handles intake, bookings, insurance verification and follow-ups across voice, SMS and chat. Connected to your systems, with HIPAA controls.
- Lower call abandonment
- 10×
- Fewer no-shows
- 32%
- Lower cost to serve
- 80%
- Patient administration, resolved
- End-to-end
Patient access
Patients need answers.
Your team needs capacity.
Fewer gaps in the day
Keep bookings, reschedules and confirmations connected to your live schedule.
Support beyond office hours
Maintain coverage after hours, with clear routes to your team when a person is needed.
Healthcare workflows
From first contact to follow-up.
Complete the administration in your systems. Keep clinical decisions with your people.
Appointment booking & management
Book, reschedule or cancel appointments against your live schedule, during the conversation.
Patient intake
Capture demographics, insurance details and reason for visit before the patient arrives.
Insurance verification
Check coverage and eligibility during the conversation. Give patients and staff clear information before the visit.
After-hours & overflow
Handle routine enquiries beyond office hours and during peak demand, with escalation routes to your staff.
Follow-ups & reminders
Send confirmations, reminders and post-visit follow-ups across channels, with the conversation context intact.
Clinical judgment stays with your team
Escalate emergencies and conversations outside your policies with full context. No AI triage or clinical advice.
Performance & proof
Built for conversations that matter.
As featured by
Platform case study · regulated operations
Trillet held error rates under 1% and cut call escalations to under 15%, resolving high-stakes calls end to end in a regulated environment.
Read the case study- Error rate
- <1%
- Call escalations
- <15%
Medical speech benchmarks
Clinical language, captured clearly.
- Medical keyword recall
- 96%
- Real-time transcription accuracy
- 93%
Published English medical-model benchmarks, September 2025. Not a guarantee of accuracy in every deployment.
Integrations
Connected to the systems your team trusts.
Reads and writes to your EHR, practice management, telephony and calendar systems during the conversation. No parallel system. No double entry.
During the conversation
Appointment written to your practice management system
Intake and referral notes written to your EHR
Eligibility check logged against the patient record
Confirmation and reminder sent from your number
Australian clinical & practice management systems
Bp Premier
MedicalDirector
Genie & Gentu
Cliniko
HalaxyInternational EHR integrations
ModMed
Epic
Oracle Health
athenahealth
eClinicalWorks
NextGen
Veradigm
Tebra
DrChrono
Greenway Health+ moreSecurity & deployment
Your patients.
Your controls.
A clear clinical boundary.
Medical emergencies are never triaged by the AI. Callers are directed to emergency services and escalated to your on-call staff immediately. The agent does not assess symptoms or give clinical advice.
Full audit logs and role-based access.
Business Associate Agreement (BAA) available.
On-premise and private cloud deployment options.
Patient call recordings, transcripts and backups stored in Australia, with in-country LLM hosting available.
HIPAASOC 2 Type IIISO 27001AU Data Residency
Frequently asked
questions.
What happens if a patient calls with a medical emergency?
The AI never triages a medical emergency. Callers describing an emergency are told to contact emergency services immediately, and the call is escalated to your on-call staff at the same time — the agent does not assess symptoms, offer clinical advice, or attempt to resolve the call itself. Escalation rules are configured to your existing protocols during onboarding, and the full interaction is preserved in the audit trail.
Is Trillet HIPAA compliant?
Yes. Trillet is HIPAA compliant, with full audit logs and role-based access. A Business Associate Agreement (BAA) is available, and SOC 2 Type II and ISO 27001 certifications are in place.
How is patient data handled?
Conversations run under your compliance controls, and every action is written into your systems with a complete audit trail. For teams with strict data-residency requirements, on-premise and private cloud deployment options are available.
Is patient data stored in Australia?
Yes. Call recordings, transcripts and backups all reside in Australia, and Trillet is Australian owned. For organisations that require it, LLM inference can also be hosted in Australia — ask about in-country hosting during onboarding.
Which systems does Trillet integrate with?
Trillet connects directly to the EHR, practice management, telephony and calendar systems you already run. ModMed is supported out of the box, and additional EHRs are connected through your system’s API during onboarding — no parallel systems, no double entry.
What happens when a conversation needs a human?
Conversations that need clinical judgment or fall outside your policies are escalated to your staff with full context, and the complete interaction is preserved in the audit trail.
More capacity for care. Less work between conversations.
Review your patient workflows, system integrations and deployment requirements with our team.