Stay Ahead With Conversational AI

Choosing a no-code phone agent isn’t just about flashy demos - it’s about how well these platforms handle real-world calling.

Ming XuChief Information Officer

•1/1/2026

Australian businesses miss 40% of incoming calls. Most send callers to voicemail, where 75% never leave a message. Call forwarding routes missed calls to another number, like a virtual receptionist, answering service, or business partner. Setting it up takes 2 minutes.

Ming XuChief Information Officer

•12/27/2025

Australian businesses will spend an average $68,000 on reception staff in 2026. Most owners believe hiring a receptionist is their only option for handling calls professionally. The maths tells a different story.

Ming XuChief Information Officer

•12/27/2025

Most AI answering services need hours of manual configuration. You fill out forms describing your business, write custom scripts for different call types, and spend days testing edge cases. In 2026, automated research systems eliminate this bottleneck by scraping your digital presence and extracting business rules automatically. The gap between 'press button' and 'answer calls correctly' has shrunk from days to minutes.

Ming XuChief Information Officer

•12/27/2025

A burst pipe at 2am. Three plumbers listed on Google. Two go to voicemail. One answers immediately and gets the $580 job. That call was handled by AI. Learn how modern AI answering systems use industry-specific triage logic to distinguish genuine emergencies from routine inquiries, route calls correctly, and help Australian trades, medical, and legal businesses capture high-value urgent work that competitors miss.

Ming XuChief Information Officer

•12/27/2025

Australian law firms miss 40% of incoming calls during business hours. Partners take calls in court. Associates answer while drafting briefs. Some firms assign phone duty to law clerks and interns. Most either hire $65,000-per-year receptionists or send potential clients to voicemail. There's another option that handles attorney-client privilege correctly and costs $29 per month.

Ming XuChief Information Officer

•12/27/2025

Heading into 2026, Australian businesses still miss 62% of incoming phone calls. Of those missed calls, 80% of callers won't leave a voicemail. For a plumber getting 20 calls per day, that's 10 potential customers who simply hang up and call the next business on their list.

Ming XuChief Information Officer

•12/27/2025

Real estate agents miss 60% of calls during property inspections, open homes, and client meetings. Most either let these calls go to voicemail or pay $30-50 per hour for human receptionists who can't tell if a caller is a genuine buyer with a $1.5 million budget or a tyre-kicker browsing listings. AI answering services now handle the intake and qualification work that human receptionists charge hundreds for.

Ming XuChief Information Officer

•12/27/2025

Australian tradespeople miss 40% of incoming calls while working on site. Most either pay $25+ per hour for receptionists who don't understand trade terminology, or send every caller to voicemail and spend evenings returning calls. AI answering services offer a third option, but not all systems understand your business equally well.

Ming XuChief Information Officer

•12/27/2025

Most Australian business owners think adding an AI answering service means getting a new phone number. It doesn't. Conditional call forwarding lets AI answer only when you're busy, using the exact number you already have. Your phone rings first, then Trillet picks up the overflow.

Ming XuChief Information Officer

•12/27/2025

Australian businesses using AI answering services face unique compliance requirements under the Privacy Act 1988. Therapists, lawyers, and doctors who handle sensitive personal information must ensure their phone systems meet strict data sovereignty and privacy standards. Most offshore AI services cannot legally handle this data, but many Australian business owners don't know this until they face an audit.

Ming XuChief Information Officer

•12/27/2025

Between July and October 2026, Australian accounting firms will field roughly 40% more calls than usual. Most practices respond by hiring temp staff at $35-45 per hour or letting calls go to voicemail. Both options cost money and lose clients. AI answering services now handle the tax season surge without the agency fees or missed opportunities. The technology screens callers, books appointments, and chases document submissions while you focus on actual tax work. Here's what works and what doesn't.

Ming XuChief Information Officer

•12/27/2025

Australian therapists miss 40% of incoming calls. Most either hire expensive receptionists, send clients to voicemail, or answer between sessions when they're exhausted. There's a fourth option that costs less than an hour of therapy per month and handles intake 24/7.

Ming XuChief Information Officer

•12/27/2025

The cloud-first era isn't over, but for voice AI, enterprises are taking a more selective approach. With voice data containing biometric information, PII, and health records, regulated industries are bringing certain workloads back on-premise. It's not about rejecting cloud - it's about control, compliance, and meeting dual-jurisdiction requirements that cloud-only platforms struggle to address.

Ming XuChief Information Officer

•12/21/2025

Choose Trillet if you run a trade/service business, need flat-rate pricing ($29/mo), want instant AI responses with zero hold times, spam blocking included, and automated follow-ups that chase leads for you. Choose Dialzara if you operate a growing multi-person team requiring call transfers, need extensive third-party integrations immediately (5,000+ apps via Zapier), and are willing to pay usage-based pricing ($29-199/month + overage fees).

Ming XuChief Information Officer

•12/1/2025

While both Trillet and My AI Front Desk use artificial intelligence to answer calls 24/7, they solve fundamentally different problems. My AI Front Desk is a Virtual Receptionist designed to handle call volume and send summaries. Trillet is a Revenue Engine designed to secure customers, vetting callers, automating intake, and autonomously following up with leads who aren't ready to book immediately.

Ming XuChief Information Officer

•12/1/2025

Choose Trillet if you run a trade/service business, want flat-rate pricing ($29/mo unlimited), need instant AI responses with zero hold times, and want spam blocking plus automated follow-ups included. Choose Smith.ai if you operate in high-liability industries (legal, medical) requiring human judgment for complex cases, and are willing to pay per-call pricing ($95-500+/mo).

Ming XuChief Information Officer

•12/1/2025

Choose Trillet if you're an owner-operator who needs leads converted with instant AI responses, flat-rate pricing ($29/mo for Basic Plan), advanced spam blocking, automated intake, and automatic follow-ups. Choose Ruby if your business requires authentic human interaction on every call (luxury services, elderly clientele, crisis support) and you can justify $245-$1,695/month for the personal touch humans provide.

Ming XuChief Information Officer

•12/1/2025

Both Trillet and HeyRosie offer AI-powered phone answering for small businesses, but they solve fundamentally different problems. HeyRosie is designed to take messages and send notifications for callbacks. Trillet is designed to secure the work, it answers calls, blocks spam, completes intake processes, and actively follows up with hesitant leads so you never play phone tag again.

Ming XuChief Information Officer

•12/1/2025

Goodcall is best for businesses with teams (3+) who need sophisticated call routing, department-level controls, and message-taking. Trillet is best for solo entrepreneurs and owner-operators who want an AI to close deals, not just take messages. It automatically vets callers, asks situational questions, and handles follow-ups to eliminate phone tag. The core difference: Goodcall answers your phone. Trillet finishes the conversation.

Ming XuChief Information Officer

•12/1/2025

An AI answering service is a software system that uses artificial intelligence to answer phone calls on behalf of a business, handling inquiries, screening spam, capturing lead information, and routing urgent matters to the right person. Unlike traditional answering services that rely on human operators or basic voicemail, AI answering services operate 24/7 without breaks, learning from your business information to provide accurate, conversational responses to callers.

Ming XuChief Information Officer

•12/1/2025

Bland AI isn’t the only name in the game anymore. Here’s how Trillet, Retell, Vapi, Synthflow, and ElevenLabs battle it out in 2025’s voice AI showdown.

Ming XuChief Information Officer

•11/14/2025

Your next receptionist never sleeps. Trillet AI handles every call, routes instantly, and keeps clients happy—even when your office is closed.

Ming XuChief Information Officer

•10/25/2025

Not all Voice AI bots are created equal. We tested Trillet, Retell, Bland, and Vapi to see which truly delivers on latency, compliance, and call quality in 2025.

Ming XuChief Information Officer

•10/5/2025

When leads switch channels, most sales teams drop the ball. A call turns into a text, context is lost, and deals slip away. With 89% of consumers preferring to text, every missed connection costs more than you think. Trillet AI unifies voice, SMS, and WhatsApp into one seamless conversation, keeping context intact and momentum alive—no matter how your leads choose to respond.

Ming XuChief Information Officer

•9/20/2025

We put Trillet, Bland, Retell, and Vapi to the test with real calls and real data — here’s how the top AI voice platforms actually stack up in performance, pricing, and features.

Ming XuChief Information Officer

•8/23/2025

In insurance, every delayed quote is a lost client — Trillet AI ensures follow-ups happen exactly when promised, compliantly and effortlessly.

Ming XuChief Information Officer

•8/13/2025

Every missed callback isn’t just a lost deal—it’s a broken promise. Time zone mix-ups, sticky notes, and sick days silently drain millions from sales teams every year. In this post, we break down the hidden cost of callback chaos and how AI can turn those missed moments into your biggest competitive advantage.

Ming XuChief Information Officer

•7/15/2025

Nearly 8 out of 10 callback requests go unanswered, quietly draining thousands in potential revenue each month. These aren’t cold leads—they’re your highest-intent prospects. Discover why most businesses fail to call back and how the right automation can turn missed opportunities into closed deals.

Ming XuChief Information Officer

•6/23/2025

In voice AI, every millisecond matters. A delay of just a couple seconds can break the flow of conversation, frustrate callers, and cost businesses real revenue. Unlike demo environments, real-world phone calls face network lag, processing overhead, and traffic load — making sub-2 second latency not just a technical goal, but a business necessity. Fast, natural responses keep customers engaged, increase conversion rates, and drive higher ROI. Trillet.ai is built to meet this demand, delivering real-time responsiveness where it counts most: on the phone.

Ming XuChief Information Officer

•5/11/2025

Missed calls are missed commissions. In real estate, 78% of buyers choose the first agent who responds — and waiting just 10 minutes can slash your chances by 10x. Weekend leads aren’t “after-hours,” they’re your highest-quality buyers. Trillet AI calls back instantly, qualifies leads, and books showings — even at 7:43pm on a Saturday. Stop losing thousands to slow responses.

Ming XuChief Information Officer

•4/18/2025

Voice AI has exploded onto the scene, but talk to most AI assistants and you’ll still hear something … off. They speak clearly, sure, but they lack the little quirks that make human conversation feel natural. Explore how Trillet solves this!

Ming XuChief Information Officer

•3/21/2025

Discover how voice AI in customer service is revolutionizing contact centers. Learn how AI-powered IVR, voice bots, and more help enterprises cut costs, boost efficiency, and improve CX—with real-world stats to back it up.

Laurence LatinCo-founder & CTO

•2/11/2025