Trillet vs. Goodcall: Which AI Answering Service Should You Choose? (2026)

Comparison Table

What Happens When a Customer Says "I'll Think About It"?

This is where the two services diverge most dramatically.

The Goodcall Approach

• Customer calls: "I'm interested in your plumbing services, but I need to check my budget."

• Goodcall AI: "No problem! What's the best number to reach you?" → Captures number and sends you notification

• You receive notification: "Lead: Jane Smith, interested in plumbing, needs to check budget."

• Ball is in your court: You manually call back, text, or email.

• If she doesn't answer: You play phone tag (often for days).

• Result: You're accessible, but you're still doing manual follow-up work.

The Trillet Approach

• Customer calls: "I'm interested in your plumbing services, but I need to check my budget."

• Trillet AI: "Totally understand. Just so I can give you accurate pricing, what's the issue? Is it a leak, clog, or installation?" → Captures intake details

• Trillet AI: "Got it. I'll text you a quote range in the next hour, and you can book directly if it works. Sound good?"

• 3 days later (if no booking): Trillet automatically sends: "Hi Jane, this is Trillet for [Business]. I know you were considering [service]. We have an opening Thursday at 2 PM if you're ready: [booking link]. No pressure."

• Result: The lead gets a proactive follow-up without you lifting a finger. Industry data suggests 40-60% of "I'll think about it" leads convert when followed up within 3-5 days. Trillet automates this entirely.

Core Difference: Virtual Receptionist vs. Deal Closer

Goodcall (The Receptionist):

Designed to capture every call and let you decide the next step. It offers highly customizable logic flows (e.g., "Press 1 for Sales, 2 for Support") and integrates with CRMs. It is excellent for managing high call volume across multiple employees.

Trillet (The Assistant):

Designed to move every caller toward a decision so you don't have to. It performs three distinct actions that standard answering services do not:

1. Vets the caller: Filters out spam and identifies intent immediately.

2. Asks situational questions: Uses industry-specific logic (e.g., asking a pet owner "Is the animal bleeding?" vs. asking a homeowner "Is the leak active?") to triage urgency.

3. Maintains follow-up: Automatically chases "maybe" leads via text to recover lost revenue.

Pricing Comparison: The Cost of Scaling

Goodcall uses a "unique customer" model. You pay a base fee plus overages if you exceed a certain number of unique callers per month.

Trillet uses a flat-rate model with no limits on calls or customers.

Real-World Scenario: A Solo Service Business (150 calls/month) assuming a short call is around a minute long

Note: Goodcall offers a 30% discount for annual billing, but overage fees still apply.

Setup and Customization

Goodcall (30-60 Minutes)

• Process: You build custom workflows, script greetings, design data capture forms, and set routing rules (e.g., "If criminal law, route to Attorney A").

• Best for: Businesses with specific compliance needs (HIPAA, Legal) or complex routing requirements.

Trillet (5 Minutes)

• Process: Enter your website URL. The AI scans your site to auto-generate the greeting and industry-specific intake questions. You scan a QR code to forward calls.

• Best for: Contractors and service providers who need to be live immediately without configuring logic trees.

Final Verdict: Which One Should You Buy?

Choose Goodcall if:

• You have a team of 3+ people and need to route calls to specific departments.

• You require deep control over exact phrasing and logic flows.

• You need extensive integrations with enterprise CRMs.

Choose Trillet if:

• You are a solo operator or small team tired of playing phone tag.

• You want flat-rate pricing with no surprise overage fees.

• You need an AI that not only answers but vets, questions, and follows up to close more deals.

The Bottom Line: If your problem is missing calls, both tools work. If your problem is losing business because you don't have time to follow up, Trillet is the superior choice.